FAQs

Are you only Online?

No we have a walk in shop which is based in Clane Kildare. We are open Monday to Friday 10-3pm. We also have click and collect. 

If you would like to pop in for a visit here is our location - https://maps.app.goo.gl/UKmcmiEUQqWyWhjM8 

What are your Return Policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused,  and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@brigidscakeroom.ie. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@brigidscakeroom.ie.

What are your shipping options?

We offer a flat rate of €6.95 to the Republic of Ireland and free delivery over €60. We have flat rates within Europe and we offer International shipping which is based on weight. This will be calculated at checkout.

When do you ship orders?

We will ship all orders Monday to Friday. We will achieve to get all orders out the day of, once they are placed before 1pm. 

We don't offer Saturday delivery unless requested but if so this will incur an extra charge. We don't ship on Sundays or public holidays.

When will I recieve my order?

Your order once it has left our premises should be with you within 1-2 days. If your package takes longer than 3 days, email us on info@brigidscakeroom.ie and we will follow up on your query.

What do I do if I receive a damaged item?

If you receive a damaged order please take a photograph and forward it with your order number to our email address info@brigidscakeroom.ie and we will be happy to help you.

How do I make changes or add to an order I already made?

If this happens please contact us via email with your order number and what alterations you would like to make. We will try our best to fulfill your request.

Do you have a tutorial on how to use your Liners?

Yes of course, pop over to our home page where we have added 2 tutorial videos on how to use The Chocolate Biscuit Cake Liner and The Ganaching Kit.